Shipping Information

Processing Time

Orders are typically processed within 1�3 business days after payment has been successfully received.

Shipping

We carefully package every order to help maintain product integrity during transit. Delivery times vary depending on your shipping destination and selected shipping method.

Once your order has been dispatched, tracking information will be provided whenever available.

Shipping Delays

While we work to ship orders promptly, delivery delays may occasionally occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.

Returns

Return Eligibility

We accept returns for eligible items that are:

• Unopened
• Unused
• In their original packaging
• Requested within 7 days of delivery

Returns that do not meet these conditions may not be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of receiving your order. Include your order number and photos of the product so we can resolve the issue as quickly as possible.

Non-Returnable Items

For safety and quality assurance reasons, opened or used products cannot be returned unless required by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Unless the return is due to an incorrect or defective item, customers are responsible for return shipping costs.

Need Assistance?

If you have any questions regarding shipping, returns, or your order, our support team is here to help.

Email: support@velixa.com